Returns & Refunds
Your happiness matters to us. Because our products are personalized and made to order, please read our policy below.
Our 30-day happiness guarantee
If your item arrives damaged, defective, or different from what you ordered (for example, a misprint or an error on our part), we'll make it right with a free replacement or a full refund. Just contact us within 30 days of delivery.
Personalized items
Because each keepsake is custom-made with your photo and text, we're unable to accept returns or exchanges for buyer error — such as a misspelling, a wrong date, or a low-quality photo submitted at checkout. Please review your personalization carefully before completing your order.
How to request a replacement or refund
- Email us within 30 days of delivery.
- Include your order number and a photo of the issue.
- We'll respond within 24 hours and arrange a replacement or refund.
Refund processing
Approved refunds are issued to your original payment method within 5–10 business days.
Cancellations
Need to cancel? Contact us within 12 hours of ordering, before production begins. After that, your item may already be in production and can't be canceled.
Questions? We're here to help — reach out any time.