Refund policy
Return & Refund Policy
At ATB Corner, every item is personalized and made to order just for you. Because each piece is custom-engraved and printed with your photo, name, and details, we handle returns differently from standard retail. Please read this policy carefully before ordering.
Order Changes & Cancellations Need to change or cancel your order? Contact us at support@atbcorner.com within 12 hours of placing your order. After this window, your item may already be in production and can no longer be changed or cancelled.
Damaged, Defective, or Incorrect Items We stand behind the quality of our products. If your item arrives damaged, defective, or different from what you ordered, we will make it right at no cost to you. Simply email support@atbcorner.com within 30 days of delivery with:
- Your order number
- A clear photo of the item you received
- A short description of the issue
Once verified, we will send a free replacement or issue a full refund — your choice.
Personalization Errors Please double-check your spelling, dates, and uploaded photo before ordering. If a mistake was made on our end (the item differs from the details you submitted), we will reprint it free of charge. If the error was in the information you provided (typo, wrong photo, misspelled name), we're happy to help with a replacement at a discounted cost.
Items Not Eligible for Return Because our products are custom-made, we cannot accept returns or offer refunds for:
- Change of mind or buyer's remorse
- Incorrect personalization details submitted by the customer
- Items reported more than 30 days after delivery
Refunds Approved refunds are processed to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear on your statement.
Contact Us Questions about a return? Email support@atbcorner.com and we'll respond within 24 hours.
ATB Corner is operated by LOOPATA LLC, 32 N Gould St, Sheridan, WY 82801, United States. Contact: support@atbcorner.com